QueueIn Business Profile
QueueIn is a queue management SaaS for businesses that need to manage customer waiting lists, public QR queue joining, kiosk check-ins, live customer waiting pages, and staff queue dashboards.
QueueIn is used by businesses such as restaurants, clinics, cafes, events,
and service outlets to organize customer flow and reduce uncertainty while
customers wait.
Product Use
- Businesses create outlets and queues.
- Customers join a queue from a QR code, public link, or kiosk.
- Customers see their queue number, status, and waiting page.
- Staff call, seat, mark no-show, or manage customers from a dashboard.
- Customers may optionally opt in to WhatsApp queue notifications.
WhatsApp Usage
QueueIn uses WhatsApp only for queue-related customer notifications after a customer chooses to opt in. A customer is not automatically enrolled in WhatsApp by joining a queue.
When WhatsApp is available for a queue, QueueIn shows an optional WhatsApp QR code or direct link. The customer must open WhatsApp and send the prefilled tracking message before QueueIn activates WhatsApp notifications for that queue visit.
| WhatsApp action | QueueIn behavior |
|---|---|
| Customer joins a queue | QueueIn may show an optional WhatsApp opt-in prompt. WhatsApp is not required. |
| Customer sends the prefilled WhatsApp message | QueueIn receives the inbound webhook, records the opt-in for that queue item, and opens the service window. |
| Queue status changes | QueueIn may send queue-related messages such as called, no-show, or queue closing updates. |
| Customer does not opt in | QueueIn does not send WhatsApp notifications. The customer can continue using the waiting page. |
Policy Position
- QueueIn does not use WhatsApp for cold outreach.
- QueueIn does not use WhatsApp for marketing broadcasts in this flow.
- QueueIn sends only queue-status notifications tied to the customer's current queue visit.
- QueueIn keeps WhatsApp opt-in optional and preserves the non-WhatsApp waiting path.
- QueueIn avoids sensitive details in WhatsApp messages.