Queue Customer Privacy Notice

Version 2026-09-03-alpha · Effective 3 September 2026

This notice is for people joining a QueueIn queue, not the business operating QueueIn. Effortless Engine Sdn. Bhd. operates QueueIn. The queue business and QueueIn may each handle data for their respective purposes.

What we use

We use the name, mobile number, queue details, language preference and technical session data needed to operate your queue entry. A number may be Malaysian or another supported international mobile number. Browser or in-app notifications use browser/device permissions; your number alone does not enable them.

Why and choices

We use this data to run the queue, secure the service and provide requested queue updates. Acknowledging this notice is not WhatsApp, VIP or marketing permission. Those actions are separate and optional.

Retention and sharing

For non-VIP entries, directly identifying name and contact fields are minimised after the entry is inactive and at least 24 hours old. Other operational, security or legally required records may remain. We do not make unverified promises about provider copies, backups or a fixed full-deletion period.

Your requests

You may ask about access, correction, deletion, portability where applicable, or withdraw optional permissions by contacting [email protected]. We may request the minimum verification needed.

See Queue Customer Terms and Queue Customer Data Deletion. Clinic owner or staff? Business Subscription Terms and Business-Account Privacy Notice.