How it works for your clinic
A lightweight queue layer that sits alongside your existing front-desk process — not a replacement for it.
- Check before leaving home Patients can check the queue from their phone before they even leave the house, so they have a clearer sense of when to head to the clinic.
- Join by QR code Scan a QR code at the clinic to join the queue. No app download required.
- Live waiting page Patients see their place in line update in real time from their own phone.
- Opt-in WhatsApp updates Patients can opt in to WhatsApp messages about their place in line and when it's getting close to their turn.
- Staff manage from any device Front desk and clinic staff run the queue from a dashboard on any phone, tablet, or computer.
- Walk-ins still work Staff can add walk-in patients to the queue manually, so QueueIn works alongside the way your front desk already operates.
- English, Malay, and Chinese Patients can use QueueIn in the language they're comfortable with.
See it in action
The patient and staff screens your clinic would use, from the current alpha.
Frequently asked questions
The questions clinic staff usually ask first.
Does it replace my clinic software?
No. QueueIn is a lightweight queue layer that runs alongside your current process — it does not replace your clinic management or medical records software.
What about patients without smartphones?
Front desk staff can add them to the queue manually. A wall display or spoken number still works for patients who aren't using a phone.
What about patient data / PDPA?
QueueIn is built with PDPA-style consent and data handling, and collects the minimum information needed to manage the queue.
How much does it cost?
QueueIn is free during Alpha for participating clinics. We'll give advance notice before any charging begins.
Will it slow down my front desk?
No — patients self-join the queue by scanning a QR code, and staff manage everything from a single dashboard screen.
Bring QueueIn to your clinic
QueueIn is looking for a small number of Klang Valley clinics to test a phone-based queue system during Alpha. We'll help set up your first queue.